Although we strive to always provide the highest quality of care and service, we may sometimes fall short of our patients' expectations. The ACMC ombudsman program gives dissatisfied patients a voice by hearing their complaints and acting as a liaison between the patient and the hospital administration.
Ombudsman is a Swedish word meaning "one who represents someone." It is further defined as a person who investigates reported complaints, reports findings and helps to achieve equitable resolutions.
Many patients do not register concerns or complaints because they do not know how or because they feel it will do no good. However, if you call the ACMC ombudsman, two things happen. You give us the opportunity to solve your problem, and in solving your problem, we also learn ways to provide better service to our patients.
How Issues Are Resolved
We recommend that patients first try to resolve the problem with the department in which the problem occurred. If the problem persists, call the ACMC ombudsman office to investigate the complaint. The ombudsman will:
- Interview you to identify your concerns.
- Obtain permission from the patient before beginning the investigation.
- Contact and interview all appropriate individuals involved and review records as needed.
- Inform everyone involved when a resolution is reached.
How to Contact the ACMC Ombudsman
- Call us:
Call 440.997.6277 between 8 a.m. and 4 p.m., Monday through Friday. Or you can leave a message anytime. If you leave a message, the ombudsman will return your call the next business day.
- Write to us:
Ashtabula County Medical Center
2420 Lake Ave.
Ashtabula, OH 44004