Billing Information
and Frequently Asked Questions
Patient Financial Services
is serving patients in a convenient location:
430 W. 25th Street, across Lake Avenue from the medical center.
This list of frequently
asked questions can help you understand your hospital bill. It is important
that you familiarize yourself with your health plan and what it covers. If you
have specific questions about your hospital coverage, please contact your
health insurance plan.
If I do not have
insurance or I owe you money for services I received previously, will you still
treat me?
Yes. We are a not-for-profit community hospital committed to treating everyone
who comes through our doors, regardless of their ability to pay.
When both spouses carry
insurance through their respective employers, which insurance is primary?
The insurance carried by the patient is always primary. The spouse's insurance
is always secondary.
When both parents carry
insurance on a child, which insurance is primary?
According to Ohio state law, the parent whose birth month comes first in the
year carries the primary insurance. The other parent's insurance is secondary.
Am I responsible for
following up with my insurance company if they are slow to pay?
Yes. You are responsible for your medical bills. As a courtesy to you we bill
your insurance. However, if we run into a situation where your insurance
company is not paying in a timely manner, we do expect you to intervene and
assist with getting them to pay your bill.
Why haven't I received a
copy of the bill yet?
We send the bill to your insurance company. We do not send copies of bills to
patients unless they specifically ask for a copy. However, we do send
notifications to you regarding the status of your claim with your insurance
company if you owe a balance.
Why am I getting several
bills from several places?
Any time you use the following services at our hospital, you may receive a bill
from a billing service other than ACMC: Emergency Department, Radiology, Laboratory,
Physician/Surgeon, Anesthesiology
What is my Medicare
deductible?
Please refer to your Medicare handbook for information regarding copayments and
deductibles. If you have secondary insurance, please share the information with
our registration or billing staff. As a courtesy to you we will bill your
secondary insurance for any deductibles or copayments.
Where do I pay my bill?
There are three locations to drop off payment:
- ACMC's front lobby, 6:30 a.m. - 6 p.m. Mon - Fri
- Emergency Department registration area,
24 hours a day, 7 days a week
- ACMC Patient Financial Services Office
430 W. 25th St., 8 a.m. - 5 p.m., Mon - Fri
You may send your payment
to:
Ashtabula County Medical
Center
P.O. Box. 71-710940
Columbus, Ohio 43271-0940
What if I have questions
about my bill?
We invite you to visit our business office any time between 8 a.m. and 5 p.m.,
Monday through Friday. Or call us at 997-6670.
