Ashtabula County Medical Center is a private, not-for-profit, community-oriented medical center that provides the best possible medical care through all phases of life to those seeking help. The Ashtabula County Medical Center health care team is committed to preserving the human rights and dignity of those who receive our care and those who provide it.
Guided by the principles of honesty, compassion and respect, we are committed to being the provider and employer of choice in Ashtabula County by aligning our organizational strategy with the Five Pillars of Excellence.
- We will build a culture around SERVICE to our patients, our medical staff and to each other.
- We will measure and improve the QUALITY of the healthcare we deliver.
- We will improve the job performance, accountability and satisfaction of our PEOPLE and develop leaders focused on open and honest communications and the importance of recognizing outstanding behavior.
- We will maintain FINANCIAL stability and responsibility in our daily operations and long-term objectives.
- We will seek GROWTH in our facilities and technology to meet the needs of our community and accomplish our mission.
The Mission of the Ashtabula County Medical Center is built upon a foundation of Three Governing Laws of Behavior:
With this foundation guiding our conduct, opinions and attitude, the Mission of the Ashtabula County Medical Center is supported by our actions that reflect our commitment to the Five Pillars of Excellence:
Ashtabula County Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Ashtabula County Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Ashtabula County Medical Center:
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the ACMC Ombudsman.
If you believe that Ashtabula County Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: ACMC Ombudsman, Ashtabula County Medical Center, 2420 Lake Avenue, Ashtabula, OH 44004, 440-994-7624. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the ACMC Ombudsman is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.